We offer a complete set of services that assist our customers in optimizing the use of their technology. Our offerings include:

• single-source of responsibility for all support
• comprehensive support for multi-vendor hardware and software
• flexible support tailored to individual customers' needs.

IT Planning 

Many companies struggle to keep up with their technological needs—randomly buying new computers, working on outdated applications, relying on networks that suffer from constant need of upgrades. O'Neill Technologies eliminates this game of catch-up by helping your company create a proactive system that is there to meet all your demands. Our IT Planning service works with your business to anticipate the demands that will be placed on your IT system. We help you to create a long-term technology plan that will:

• budget your annual IT expenses, including software and hardware costs
• plan for required upgrades
• determine additional system components
• ensure your network and general system requirements keep up with your businesses demands.

Network Design and Implementation 

O'Neill technicians have a wide range of experience with network technologies and operating systems—enabling them to design a computer network that meets all your business and technology requirements. We work with the users and management to plan and design the network and integrate applications and third party products. We strive to create an IT environment that maximizes your organization's resources, resulting in significant returns on systems and human resource investment.

Whether you are starting from the ground up, expanding or upgrading a current network, we listen to your needs and develop a solution that makes sense for you—a solution that maximizes your return on your technology and human resource investment.

We have proven expertise in:

• Microsoft desktop and server operating systems including: 9x /ME /NT 4/2000 /XP /2003
• Desktop application support
• Software deployment technologies - ZENWorks, Ghost, SUS
• Novell Netware
• Linux /SCO UNIX Operating Systems
• Wide Area Networking
• Remote access, Groupware
• Security solutions including Enterprise Anti-virus Firewalls and VPN (Sonicwall, and Cisco)
• Email systems - Exchange, 5.5/2000/2003/2007, GroupWise, Webmail
• Application services
• Bandwidth management and topology.
• Real-time file replication

O'Neill Technologies has developed strong alliances with leading technology vendors in order to provide our clients with one point of contact for all information systems requirements. We work with a range of vendors, including: IBM, HP, Microsoft, Novell, Cisco, and Sonicwall.

Once your system is up and running we provide ongoing network maintenance and support—everything you need to keep your network healthy and operating smoothly.

Network Maintenance and Support 

Once we have your computer network set up we continue to provide the ongoing maintenance to keep your network healthy. O'Neill Technologies works as an extension of your IT department—or as your complete IT department—to provide general maintenance and network administration. We offer remote support services, as well as regular site visits, to take care of any problems that arise.

Protect your investment! O'Neill Technologies offers network maintenance services that ensure your system has the support, security and protection required.

The Preventative Maintenance Package is an insurance program for your network. Our maintenance package provides a complete set of services to optimize the use of your current technology and protect your resources against unpredictable events that can disrupt and shut down operations. Our regular check up ensures your system is in good shape, eliminating costly or time-consuming repairs.

We recommend all clients have a comprehensive Disaster Recovery Plan in place. The Disaster Recovery Plan will minimize downtime in the event of system failure and get you up and running again. We prepare a complete report documenting your system information. As part of our Preventative Maintenance Package we will review your Disaster Recovery Plan each quarter to ensure it is consistent with any changes to your system.

Training 

O'Neill Technologies will design and set up a computer network that meets all your business needs—but we don't stop there! O'Neill Technologies can provide you with training to ensure you get the most from your resources.

We provide:

• ad hoc training to provide your staff with the technical skills and know-how to support or troubleshoot your network
• customized software training in all versions of Microsoft Windows and Microsoft Office (Word, Excel, Powerpoint, Outlook and Access)
• individual and small group training packages customized to your company's needs.