ON-CALL TECH SUPPORT  

Technical support is available to our clients by phone during regular business hours: 8:30 a.m. to 5:00 p.m. There is always someone at the office to help you. If you get voicemail when you call, please leave a message and we will follow up with you within 2 hours.

Additionally, you can email your support requests to work orders queue which is monitored by techs daily and your requests are handled by a team instead of by a single technician to help resolve issues more rapidly. Existing customers can email their main technical point of contact for more information including the new queue email address.

NEW STAFF  

At O'Neill Technologies we are continually seeking opportunities for improvement. We have added additional members to our technical team and have been working at refining how we respond to you as the client. We have been working to improve our handling of client requests and we have been working to ensure your requests for quotes and orders are handled quickly.